Managed IT Support for the Upper Peninsula
GlobalTSS is a Marquette, MI managed IT company serving businesses across the UP with a mix of automated monitoring, business-hours helpdesk support, and scheduled on-site visits.
Four Kinds of Support
"Managed IT" covers several different things. Here's exactly what each one means so you know what to expect.
Automated Monitoring
Runs continuously, 24/7, watching servers, workstations, and network devices for problems. This is software, not a person on the phone.
Business-Hours Helpdesk
Direct helpdesk support is available Mon–Fri 8am–5:30pm ET for troubleshooting, questions, and day-to-day support requests.
Planned On-Site Work
Hardware installs, network wiring, and physical troubleshooting are scheduled in advance across the UP, not dispatched instantly.
Availability-Qualified Urgent Help
For an urgent issue, call us. After-hours emergency coverage is available on qualifying plans; outside that, we do not promise a specific response time.
Managed IT FAQ
Does 24/7 monitoring mean someone answers the phone 24/7?
No. Automated remote monitoring runs continuously, but the human helpdesk operates Mon–Fri 8am–5:30pm ET. After-hours emergency coverage is available on qualifying plans as an add-on, not included by default.
How fast will someone come on-site?
On-site visits are scheduled in advance around your availability and ours. Emergency same-day dispatch is offered when possible but is subject to technician availability, not guaranteed.
What happens if I have an urgent issue outside business hours?
Call us. We do not promise a specific response time outside covered hours. Qualifying managed plans include after-hours emergency coverage, with hours and boundaries documented in the service agreement.
Ready for a Written Scope & Quote?
Request an IT assessment and get a written scope and price before anything starts.