MANAGED_IT

Managed Services / vCIO

Your technology — fully managed, continuously monitored, and proactively maintained. We become your IT department: 24/7 remote monitoring, a helpdesk staffed Mon-Fri 8am-5:30pm ET, and vCIO strategy sessions on the Complete plan. After-hours emergency remote coverage is included on Complete and available as a Core add-on.

What is Included

Key Features

Everything included with GlobalTSS Managed Services.

24/7 Remote Monitoring
Every server, workstation, and network device watched around the clock. Alerts fire in seconds, and many issues are resolved before your team notices anything is wrong. Automated monitoring runs 24/7; human helpdesk response follows your plan's coverage hours.
On-Site Support — UP Coverage
Based in Marquette. When a problem requires physical hands, we come to you across the entire Upper Peninsula — no outsourcing, no runaround. On-site visits are scheduled and billed separately at $150/hr (2hr min); emergency same-day dispatch is subject to availability.
Virtual CIO (vCIO) — Complete plan
Strategic IT planning, vendor coordination, technology roadmaps, and budget forecasting. Monthly vCIO sessions are included on the Complete plan; Core clients receive a quarterly IT health report and account guidance.
Patch and Asset Management
Every OS update, third-party patch, warranty expiration, and hardware lifecycle — tracked, managed, and reported. You focus on business; we handle the maintenance.
Why It Matters

The Benefits

What Managed Services means for your UP business, day to day.

01 //
Flat Monthly Rate — Zero Surprises

Starting at $115/user/month for the Core plan — M365, security, monitoring, and helpdesk all included. Know exactly what you pay every month.

02 //
Most Issues Caught Before You Notice

Proactive 24/7 monitoring means many problems are detected and resolved before they impact a user or cost you revenue.

03 //
Full IT Team for a Fraction of the Cost

Access experienced engineering, vCIO strategy (included on the Complete plan), and helpdesk support for far less than hiring even one full-time IT employee.

04 //
Free Your Team to Focus on What Matters

Every minute your staff spends troubleshooting IT is revenue you are not making. We handle all of it.

FREE_ASSESSMENT

Not Sure What You Need?

We start with a free, no-pressure IT assessment. We count your endpoints, document your environment, identify gaps, and recommend only what you actually need. No upselling. No fluff.

Talk to an Expert >
Explore More

Related Services

Ready to Get Started?

No obligation. No pressure. Just an honest conversation from a fellow Yooper.

Get a Free Quote (906) 662-4481
☎ (906) 662-4481 FREE QUOTE
// BEFORE YOU GO
Free Cybersecurity Checklist
A practical 19-point self-audit covering access, backups, endpoint security, staff training, and compliance — built specifically for UP businesses.
✓
Check Your Email
Or download it directly here.
We use your email only to send the checklist and occasional GlobalTSS updates. Unsubscribe anytime. We never sell your information. See our Privacy Policy.
// quick_callback_request
Just your name and number — we will call you back during business hours (Mon–Fri 8am–5:30pm ET), normally within one business day.
// REQUEST_RECEIVED
We will call you back shortly.
Or call now: (906) 662-4481  ·  Privacy