Simple, Predictable Pricing
One flat monthly rate per user — M365, security, monitoring, and helpdesk all included. No surprise invoices, no per-ticket billing. On-site visits are always quoted separately.
Choose Your Plan
Both plans are fully remote-managed. On-site support is a separate billable service regardless of plan. Minimum 5 users. Actual quote based on your environment assessment.
01 // CORE_PLAN
Core
Everything a UP business needs to stay secure, patched, and productive. Microsoft 365 licensing, Guardz security, and unlimited remote helpdesk all included.
$115/mo
per user · all-inclusive remote management
minimum 5 users · month-to-month available
// NOT INCLUDED IN ANY PLAN
On-site visits are billed separately at $150/hr (2hr min) regardless of plan level.
// What's included:
✓
Microsoft 365 Business Premium licensing✓
Azure AD P2 + Conditional Access✓
Intune Mobile Device Management✓
Unlimited remote helpdesk (Mon-Fri 8am-5:30pm ET)✓
24/7 remote monitoring & alerting✓
Windows & third-party patch management✓
Guardz XDR/MDR antivirus & threat response✓
Email security & advanced filtering✓
Security awareness training (Guardz)✓
Dark web monitoring (Guardz)✓
Microsoft 365 cloud user backup✓
Asset & license management✓
Dedicated account manager✓
Quarterly IT health report--
Network infrastructure management--
Monthly vCIO strategy session--
Disaster recovery testing--
24/7 after-hours emergency coverage02 // COMPLETE_PLAN
Complete
Full IT department replacement. Adds managed network infrastructure, monthly vCIO sessions, tested disaster recovery, and 24/7 after-hours emergency remote coverage.
$149/mo
per user · all-inclusive remote management
minimum 5 users · month-to-month available
// NOT INCLUDED IN ANY PLAN
On-site visits are billed separately at $150/hr (2hr min) regardless of plan level.
// What's included:
✓
Everything in Core✓
24/7 after-hours emergency remote coverage✓
Managed firewall (hardware rental included)✓
Managed wireless access points✓
PoE switch management✓
Monthly vCIO strategy session✓
Quarterly disaster recovery plan testing✓
Compliance documentation support✓
Priority remote response queue// monthly_cost_estimator
Number of users:
Core estimate
$1,150/mo
Complete estimate
$1,490/mo
// Estimate assumes standard environment. Actual quote based on free assessment.
// On-site support billed separately at $150/hr (2hr min) — not included above.
// Nonprofit rate: multiply by 0.90 for qualifying organizations.
// On-site support billed separately at $150/hr (2hr min) — not included above.
// Nonprofit rate: multiply by 0.90 for qualifying organizations.
What's Included
Both plans cover remote management only. On-site visits are always a separate billable service.
| Feature | Core $115/user | Complete $149/user |
|---|---|---|
| // Microsoft 365 & Identity | ||
| M365 Business Premium licensing | ✓ | ✓ |
| Azure AD P2 + Conditional Access | ✓ | ✓ |
| Intune Mobile Device Management | ✓ | ✓ |
| Identity & access management | ✓ | ✓ |
| // Security (Guardz Platform) | ||
| XDR/MDR antivirus & threat response | ✓ | ✓ |
| Email security & advanced filtering | ✓ | ✓ |
| Security awareness training | ✓ | ✓ |
| Dark web monitoring | ✓ | ✓ |
| Compliance documentation support | -- | ✓ |
| // Remote Monitoring & Support | ||
| 24/7 remote monitoring & alerting | ✓ | ✓ |
| Unlimited helpdesk (Mon-Fri 8am-5:30pm ET) | ✓ | ✓ |
| 24/7 after-hours emergency remote coverage | -- | ✓ |
| Patch management (Windows + 3rd party) | ✓ | ✓ |
| Microsoft 365 cloud backup | ✓ | ✓ |
| Asset & license management | ✓ | ✓ |
| Quarterly IT health report | ✓ | ✓ |
| // On-Site Support | ||
| On-site visits | $150/hr (2hr min) | $150/hr (2hr min) |
| // Strategy & Infrastructure | ||
| Dedicated account manager | ✓ | ✓ |
| Monthly vCIO strategy session | -- | ✓ |
| Managed firewall (rental included) | -- | ✓ |
| Managed wireless access points | -- | ✓ |
| Switch management | -- | ✓ |
| Quarterly DR plan testing | -- | ✓ |
On-Site & Project Rates
On-site support is billed separately for all clients regardless of managed plan. Project work, migrations, development, and AI readiness or workflow-automation engagements are scoped and quoted individually.
RATE_01 // ON_SITE
On-Site Support
$150/hr
// 2-hour minimum · business rate · travel within UP included
Dispatched to your Marquette-area or UP location for hands-on work that cannot be resolved remotely. Hardware installs, physical network work, on-site troubleshooting. Scheduled in advance — emergency same-day dispatch subject to availability. This is the business rate; residential on-site work is priced separately on the home technology page.
RATE_02 // REMOTE_OOS
Remote (Out of Scope)
$125/hr
// 1-hour minimum · business managed-plan clients
Business rate. Remote work that falls outside your managed plan scope: new system implementations, hardware remediation, project-based work, or unapproved software installations. Consumer and home remote support is billed separately — see remote support.
RATE_03 // WEB_DEV
Website Development
$85/hr
// 15-minute minimum · Tier 1 web work
Content updates, design changes, plugin configuration, minor development, and general WordPress maintenance beyond the included monthly care hours.
RATE_04 // ADV_DEV
Advanced Development
$115/hr
// 1-hour minimum · custom work
Custom software development, API integrations, complex automations, and advanced web application work. Scoped and estimated before work begins.
Add-On Services
Layer on exactly what your business needs. Added to any managed plan at any time.
ADD_01 // VOICE
Yeastar Cloud PBX
From $35/user/mo
Fully managed Yeastar cloud PBX with SIP trunks, mobile apps, auto-attendant, call recording, and voicemail-to-email. Most businesses moving off legacy lines reduce their monthly phone cost — send us your current bill and we will show you the actual comparison. We handle setup, management, and support. Equipment lease options available.
ADD_02 // BACKUP_DR
Disaster Recovery
From $20/100GB/mo
Automated encrypted offsite backup with recovery objectives (RPO/RTO) documented in your service agreement. Quarterly tested runbooks. Designed to keep a recoverable copy of your data available after a ransomware event or hardware failure.
ADD_03 // COMPLIANCE
Compliance Management
Custom quote
HIPAA, CMMC/DFARS, PCI-DSS, NIST CSF and SOC 2 alignment work. Documentation, controls implementation, and readiness support. These services support your compliance program; they do not certify compliance, and formal certification assessments must be performed by an authorized assessor.
ADD_04 // WEB_CARE
Website Hosting & Care
From $95/site/mo
Managed WordPress hosting with plugin and core updates, backups, Jetpack security, performance monitoring, and up to 2hrs maintenance per month.
ADD_05 // AUX_M365
Service Account Licensing
From $15/account/mo
M365 Business Basic (MFA included) for shared mailboxes, conference rooms, and service accounts. Basic from $15/account/mo. Premium license from $28/account/mo. Nonprofit pricing available.
ADD_06 // AFTERHOURS
24/7 Emergency Coverage
From $15/user/mo (Core clients only)
After-hours emergency remote response for Core plan clients. On-call nights and weekends. Already included in Complete. Without this add-on, Core helpdesk coverage is Mon-Fri 8am-5:30pm ET.
ADD_07 // AI_WORKFLOW
AI Readiness & Workflow Projects
Scoped and quoted
AI readiness and workflow assessments, bounded automation, Microsoft 365 information-hygiene preparation, and role-specific staff training. This work varies too much between environments to price from a list, so we scope it with you and put the scope, timeline, and cost in writing before anything begins. Human review is part of every workflow we implement. Details on AI Business Solutions.
Not Sure Which Plan Fits?
We do a free IT assessment first — no obligation. We count your users, map your environment, and give you an honest quote in writing within 2 business days.
No long-term contracts
Written quote in 2 business days
Nonprofit pricing available
On-site always quoted separately