Remote Tech Support
We can connect directly to your computer to diagnose and fix problems — no need to bring anything in. Just follow the three steps below and we'll take care of the rest.
Who this is for: home users and small businesses who want one-off, pay-as-you-go help. Nothing connects to your computer until you call, receive a one-time session code from us, and enter it yourself. You can watch the whole session and disconnect at any time.
Secure encrypted connection · You stay in control at all times · Disconnect anytime
Three Steps to Get Help
01
Call or Text Us First
Before starting a remote session, call or text (906) 662-4481. We'll confirm availability and give you a session code to enter.
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02
Click the Button Below
Click the large Start Remote Session button below. It will take you to the RemotePC page where you can download a small temporary app to allow the connection.
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03
Enter Your Session Code
Once the app loads, enter the session code you were given on the phone. We'll connect to your computer and get started. You can see everything happening and disconnect at any time.
// STEP 2 · CLICK TO START YOUR SESSION
Opens RemotePC in a new tab · You will be prompted to download a small temporary file
This file is safe, only active during your session, and removes itself when done
// You are always in control — you can end the session at any time
This file is safe, only active during your session, and removes itself when done
// You are always in control — you can end the session at any time
// IS THIS SAFE?
Yes. RemotePC uses bank-level 256-bit AES encryption. You can see everything happening on your screen at all times and can end the session instantly by closing the app or pressing the disconnect button. We cannot access your computer without your permission.
// WHAT DO I NEED?
Just an internet connection and your computer. Windows or Mac both work. No account needed, no software to install permanently — the session app downloads temporarily and cleans up after itself when we're done.
// HOW MUCH DOES IT COST?
This page is ad-hoc consumer and home remote support — pay-as-you-go help for people who are not on a business managed plan. It is billed at $85/hr with a 15-minute minimum. For residential clients, phone diagnosis is always free. You'll know the estimated time before we start.
Business clients: if you are on a Core or Complete managed plan, in-scope remote helpdesk is already included at no extra charge (Mon–Fri 8am–5:30pm ET) — please use the client portal. Out-of-scope business remote work is billed at $125/hr with a 1-hour minimum, and business on-site work at $150/hr with a 2-hour minimum. See pricing.
Business clients: if you are on a Core or Complete managed plan, in-scope remote helpdesk is already included at no extra charge (Mon–Fri 8am–5:30pm ET) — please use the client portal. Out-of-scope business remote work is billed at $125/hr with a 1-hour minimum, and business on-site work at $150/hr with a 2-hour minimum. See pricing.
// NEED HELP GETTING STARTED?
If you get stuck at any point, just stay on the phone with us and we'll walk you through it step by step. Call or text (906) 662-4481 — we're happy to guide you through it.
Not Sure Where to Start?
Just call or text us first and we'll walk you through everything. No tech knowledge required.