Frequently Asked Questions

We publish two managed plans: Core at $115/user/month and Complete at $149/user/month, both with a five-user minimum. That puts the entry point at $575/month for Core. Your final quote is assessment-based — we count users, map your environment, and confirm which add-ons you actually need, then put it in writing within 2 business days. Full detail is on the pricing page.

No. We offer month-to-month agreements. We believe if we're doing our job well, you won't want to leave — so we earn your business every month. Note: some third-party licensing (like Microsoft 365) may have annual terms, which we'll always disclose upfront.

Response targets are set by your managed-plan agreement and issue priority — they are not a blanket public SLA. As a general guide for managed clients: critical issues (server down, total outage) are worked first, high priority next, and standard requests during the business day. Helpdesk hours are Mon-Fri 8am-5:30pm ET. After-hours emergency remote coverage is included on the Complete plan and available as an add-on for Core clients. General sales and contact enquiries get a reply within one business day.

Yes. GlobalTSS is headquartered in Marquette, MI. We provide on-site support across the entire UP — from Ironwood to the Straits. We're Yoopers serving Yoopers, not a national MSP with a distant support center.

Yes, and we do it regularly. We handle the transition completely — documenting your environment, coordinating with your current provider, and planning the handover to keep disruption to a minimum. Most clients see improvements within the first 30 days.

At minimum: 24/7 remote monitoring of all your devices, patch management, antivirus/EDR, unlimited remote helpdesk during business hours (Mon-Fri 8am-5:30pm ET), and a dedicated account manager. Most clients also add Microsoft 365 management, email security, cloud backup, and network infrastructure management. We scope it to your environment.

Yes. We support Windows, macOS, iOS, and Android in mixed environments. If your team uses a mix of devices, we handle all of it under one agreement — no separate Mac support contracts.

Guardz is our cybersecurity platform — it combines AI-driven threat detection, dark web monitoring, phishing simulations, and security awareness training in one unified platform. We chose it because it provides small and mid-size businesses with enterprise-grade protection at a practical price point.

Yeastar is our cloud PBX platform for business phone systems. It offers enterprise calling features, mobile apps, auto-attendant, call recording, and voicemail-to-email. We selected Yeastar for its reliability, ease of management, and competitive licensing model for UP businesses.

We support HIPAA (healthcare), CMMC/DFARS (defense contractors), PCI-DSS (payment card), NIST CSF (general best practice), SOC 2, and CIS Controls. We build documentation, implement controls, and help you achieve audit readiness. Ask us which framework applies to your industry.

Managed clients with our backup and disaster recovery services can typically recover within hours. We maintain tested, verified offsite backups so ransomware is an inconvenience rather than a catastrophe. We also help you through the incident response process and work with your cyber insurance carrier.

Yes, and we actively seek them out. Nonprofits qualify for significant discounts on Microsoft 365 licensing through Microsoft's nonprofit program. We have experience with religious organizations, synods, and community nonprofits across the UP — including clients we've served since 2008.