Compare Your Current IT Setup
See how break-fix IT, national MSPs, and GlobalTSS actually compare on the things that matter to a UP business.
| What Matters | Break-Fix IT | National MSP | GlobalTSS LLC |
|---|---|---|---|
| Local, on-site support | ✗ Pay per visit, if available | ✗ Rarely sends anyone to the UP | ✓ Based in Marquette, scheduled on-site visits |
| Predictable monthly cost | ✗ Pay only when something breaks | ~ Often bundled with hidden fees | ✓ Flat rate, no surprises |
| Proactive monitoring | ✗ Reactive only | ✓ Usually yes | ✓ Yes, 24/7 automated |
| Cybersecurity expertise | ✗ Varies widely, often minimal | ~ Depends heavily on assigned tech | ✓ Dedicated security training & practice |
| Compliance support (HIPAA, CMMC, etc.) | ✗ Not typically offered | ~ Often an upsell, generic approach | ✓ Built in, UP-specific context |
| One consistent point of contact | ~ Whoever picks up the phone | ✗ Ticket queue, different tech each time | ✓ Same person every time |
| Response time | ✗ Days, depending on availability | ~ Hours, via ticket/hold queue | ✓ Within one business day, often faster |
| Knows your specific UP business context | ~ Maybe, if local | ✗ Generic, no regional knowledge | ✓ Lives and works in the UP |
| Free initial assessment | ✗ Rarely | ✗ Usually a paid "audit" | ✓ Always free, no obligation |
// This comparison reflects typical patterns observed across break-fix providers and national MSPs serving small businesses. Individual providers vary.
// see_how_yours_compares
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